In this episode, we are discussing the most effective ways to evaluate the trainers on your staff. Evaluation time is an opportunity to tell them about the things they are doing well, and what they could start doing to add to that.
How often should you review your coaches or your team? Should you do an annual review? Well, waiting a year until you do a sit-down with anybody on your team is way too long. Even in a small environment, people can get a little sideways and start wondering how they fit in, how they’re doing and what’s next for them.
A few years ago, we switched from an annual review to a quarterly review. So it’s literally a quarterly sit-down. That helped a lot because then we can get to sit down and have these conversations before things get too far gone. And then, what happens in these meetings is really important, because when people show up otherwise, they are here to work, and we are busy.
So, how can you go about making sure that what transpires in these meetings ends up making all sides happy? This is what we are going to discuss, so stay tuned.
– Have trainers think before they get to the meeting; we give them a sheet to fill out (3:13)
– What are they doing really well right now, and thus should keep doing? (3:50)
– What can they start doing? Could be a build-off of something they’re already doing (5:13)
– What do they need to stop doing? (7:02)
– What can you help them with? (8:19)
– Grade your trainers across the core tenets; secret shop through your clients (12:17)
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